Privacy Policy

One Soul Group, LLC
Po Box 285, New Baltimore, NY 12124
Last updated: April 4, 2026

This Privacy Policy explains how One Soul Group, LLC (“we,” “us,” or “our”) collects, uses, and protects information obtained through onesoulstudios.com (the “Site”). By using the Site, you agree to the practices described below.

1. Information We Collect

Information you provide directly

Name, email address, and message content when you submit a contact form
Any additional details you voluntarily share in your inquiry

Information collected automatically

IP address (anonymized — see Section 4)
Browser type and operating system
Pages visited, time spent on the Site, and referring URLs
Approximate geographic location (country, region, city)
Device category and screen resolution

This information is collected through cookies, server logs, and analytics tools. See our Cookie Policy for full details on cookies.

2. How We Use Your Information

To respond to your inquiries and booking requests
To improve the Site’s content and performance
To understand how visitors navigate the Site
To comply with legal obligations

We do not sell your personal information. We do not use your information for automated decision-making or profiling.

3. Third-Party Services

We use the following third-party services that may process data on your behalf:

Hostinger — web hosting provider (server infrastructure)
Google Analytics — website traffic analysis (see Section 4)
Complianz — cookie consent management

Each of these providers operates under its own privacy policy and data processing agreements. We do not share your personally identifiable information with any third party for marketing purposes.

4. Analytics

We use Google Analytics to measure Site performance and understand how visitors interact with our content.

Google Analytics may collect the following data:

Pages visited and time spent on each page
Traffic source (search engine, direct, referral)
Approximate geographic location (country, region, city)
Browser type, operating system, and device category
New vs. returning visitor status

This data is collected in aggregated, anonymized form. We do not transmit personally identifiable information to Google Analytics. IP anonymization is enabled — your full IP address is never stored or transmitted to Google’s servers.

Analytics cookies are non-essential and are only activated after you provide consent through our cookie banner. You may withdraw consent at any time via the cookie settings link in the Site footer.

You may also opt out of Google Analytics tracking across all websites by installing the Google Analytics Opt-out Browser Add-on. Google’s data practices are governed by Google’s Privacy Policy.

Analytics data is retained for 26 months in accordance with Google Analytics default settings.

5. Legal Basis for Processing

We process your information based on your consent (where applicable), our legitimate interest in operating and improving the Site, and compliance with applicable law.

6. Data Retention

Contact form submissions are retained for as long as necessary to respond to your inquiry and for a reasonable period thereafter. You may request deletion at any time.

7. Your Rights (California Residents — CCPA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):

Right to Know — You may request information about the categories and specific pieces of personal data we have collected about you.
Right to Delete — You may request that we delete your personal data, subject to certain exceptions.
Right to Opt-Out — You have the right to opt out of the sale of your personal information. We do not sell personal information.
Right to Non-Discrimination — We will not discriminate against you for exercising any of these rights.

To exercise your rights, contact us at the address below. We will respond within 45 days.

8. Data Security

We implement reasonable technical and organizational measures to protect your information against unauthorized access, loss, or misuse. No method of transmission over the internet is completely secure; we cannot guarantee absolute security.

9. Children’s Privacy

The Site is not directed to individuals under the age of 13. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy periodically. The “Last updated” date at the top of this page reflects the most recent revision. Continued use of the Site after any changes constitutes acceptance of the updated policy.

11. Contact

For any questions or requests regarding this Privacy Policy:
One Soul Group, LLC
Po Box 285, New Baltimore, NY 12124
Contact form